Data Safety and Privacy Notice
At Slingshot Rides, we take your privacy and data safety seriously. This notice explains how we collect, use, store, share, and protect your personal information when you use Slingshot Rides, contact us, or book transportation through our website, app, phone, or related channels.
1. Information we collect
We may collect the following personal information when you use our services:
• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Booking date and time
• Flight details, where relevant for airport transfers
• Payment and transaction details
• Trip history and customer support messages
• Device, browser, IP address, and website usage data for security and service improvement
We only collect information that is reasonably necessary to provide our transportation, booking, customer support, and business operations services.
2. How we use your information
We use your information to:
• Process and manage bookings
• Match riders with drivers
• Confirm reservations and send service updates
• Provide airport transfers, tours, and chauffeur services
• Process payments and prevent fraud
• Respond to questions, complaints, or support requests
• Improve our website, app, and customer experience
• Meet legal, regulatory, and safety obligations
3. Legal basis for processing
Where applicable, we process personal information because it is necessary to:
• Provide the service you requested
• fulfill contractual and booking obligations
• comply with legal and regulatory requirements
• protect your vital interests and safety
• pursue legitimate business interests that do not unfairly override your rights
• rely on your consent where consent is required
4. Sharing your information
We do not sell your personal information. We may share your information only when necessary with:
• Drivers and dispatch personnel assigned to your trip
• Payment processors and service providers that help us operate securely
• Technology vendors supporting our website, app, booking, and communications systems
• Government, law enforcement, regulators, or courts where required by law
• Professional advisers where necessary for legal or compliance reasons
Any third party handling information on our behalf is expected to apply appropriate privacy and security safeguards.
5. Payment security
Payments made through our systems are processed using secure payment technology. Slingshot Rides does not store full card details unless this is specifically required through a secure and compliant payment process.
6. How we protect your data
We use reasonable administrative, technical, and operational safeguards to protect your information against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include restricted access, secure systems, staff training, and service-provider controls.
While no system can guarantee absolute security, we work continuously to protect the information entrusted to us.
7. Data retention
We keep personal information only for as long as necessary to provide services, maintain business records, resolve disputes, meet safety requirements, and comply with legal or regulatory obligations. When information is no longer required, we will securely delete or dispose of it where appropriate.
8. Cookies and website analytics
Our website may use cookies and similar technologies to improve website performance, understand user activity, remember preferences, and support security. You may control cookies through your browser settings, but some website features may not function properly if cookies are disabled.
9. Your rights
Subject to applicable law, you may have the right to:
• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Object to certain types of processing
• Request that we stop using your information in certain circumstances
• Request transfer of your data where applicable
• Ask not to be subject to certain automated decisions with significant effects
To protect your privacy, we may ask you to verify your identity before acting on a request.
10. Children’s privacy
Our services are not intended for children using the platform independently without the involvement of a parent, guardian, or authorized adult. We do not knowingly collect personal information from children in a manner inconsistent with applicable law.
11. International or third-party services
Some of our service providers may process information on systems hosted outside Jamaica. Where this happens, we expect appropriate security and confidentiality protections to be applied.
12. Changes to this notice
We may update this Data Safety and Privacy Notice from time to time to reflect business, legal, or operational changes. The latest version will always be posted on our website. Continued use of our services after updates are posted means the updated notice applies to your future use of the service.
13. Contact us
If you have questions about this notice or want to make a privacy-related request, please contact Slingshot Rides through the contact details listed on our website: www.slingshotrides.net
